How do I track my order?
You can track your order by logging into your account and visiting the "My Orders" section. You'll see real-time tracking updates for all your orders. You can also track via the tracking number sent to your email/SMS.
Need Help? We're Here for You.
Search our help center or browse categories below.
Browse Help Topics
Buyer Help
Orders, returns, account settings, and shopping tips.
Seller Help
Managing products, inventory, sales, and payouts.
Delivery & Tracking
Track your package, delivery times, and shipping issues.
Payments
Refunds, payouts, payment methods, and billing.
Vendor Management
Listing, pricing, and order notifications.
Account & Security
Login issues, password reset, and account security.
Frequently Asked Questions
Quick answers to the most common questions from our users.
How do I become a seller on Carryofy?
Click "Become a Merchant" on our homepage or visit the seller onboarding page. Create an account, provide your business details, and our team will review and approve your application within 24-48 hours.
What is Carryofy's return policy?
We offer a 7-day return policy for most items. If you're not satisfied, initiate a return request in your account. Ensure the item is unused and in original packaging. Refunds are processed within 3-5 business days.
How long does delivery take?
Carryofy currently operates across Lagos corridors (Yaba, Surulere, Lekki/Ajah). Delivery timing depends on your location, vendor readiness, and dispatch — you will see updates in your order flow. We are expanding corridor by corridor.
What payment methods are accepted?
We accept bank transfers, debit/credit cards (Visa, Mastercard), USSD, and mobile money. All payments are secure and encrypted. Sellers receive payouts via bank transfer.
How do I contact customer support?
Email us at support@carryofy.com or use the contact form on our website. Our support team is available Monday-Friday, 8am-6pm, and Saturday 9am-3pm WAT. Average response time is under 4 hours.
Still Need Help?
Our support team is ready to assist you. Choose how you'd like to reach us.